HGH Logistics LLC
FAQ
Q :WHAT DO I DO IF MY TRUCK BREAKS DOWN?
A: CALL 1-800-9HGH-HELP OPT# 4.. 24/7
Q: WHAT DO I DO IF I HAVE A TRAILER FLAT OR TRAILER ISSUE?
A: CALL UPS CENTRAL CONTROL 1-800-874-8002 OPT#3.. 24/7
Q: WHAT IS CONSIDERED AFTER HOURS?
A: ANYTIME AFTER 5pm est - 9 am est. M-SAT. AND ALL DAY SUN.
Q: WHAT IF I CANT FIND MY TRAILER AFTER HOURS?
A: CALL UPS CENTRAL CONTROL 1-800-874-8002 OPT#2.
Q: WHO WILL DISPATCH ME OR ARRIVE ME AT A DARK TERMINAL?
A: CALL UPS CENTRAL CONTROL FOR DARK TERMINALS, AFTER HOURS, AND WEEKENDS AT 1800-874-8002 OPT#2 OR #4
Q: WHO DO I CALL FOR HELP WITH LOADS 9AM-5PM?
A: YOUR MAIN ASSIGNED DISPATCHER
Q: WHAT DO I HAVE A DELAY LIKE TRAFFIC OR A WEATHER ISSUE LIKE CLOSED ROADS OR CHAIN REQUIREMENTS?
A: CALL UPS CENTRAL CONTROL 1800-874-8002 OPT#2 .. 24/7
Q: WHAT IF I NEED TERMINAL HELP OR DIRECTIONS?
A: CALL UPS CENTRAL CONTROL 1800-874-8002 OPT#2
Q: WHO DO I CALL FOR HELP WITH MY LOGS?
A: CALL YOUR ASSIGNED DISPATCHER OR HGH LOGISTICS 1-800-9HGH-HELP
Q: WHAT DO I DO FOR ANY QUESTIONS I HAVE THAT'S NOT ANSWERED HERE?
A: CALL HGH LOGISTICS @ 1800-9HGH-HELP
