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FAQ

Q :WHAT DO I DO IF MY TRUCK BREAKS DOWN?

A: CALL 1-800-9HGH-HELP OPT# 4.. 24/7

Q: WHAT DO I DO IF I HAVE A TRAILER FLAT OR TRAILER ISSUE?

A: CALL UPS CENTRAL CONTROL 1-800-874-8002 OPT#3.. 24/7

Q: WHAT IS CONSIDERED AFTER HOURS?

A: ANYTIME AFTER 5pm est - 9 am est. M-SAT. AND ALL DAY SUN. 

Q: WHAT IF I CANT FIND MY TRAILER AFTER HOURS?

A: CALL UPS CENTRAL CONTROL 1-800-874-8002 OPT#2.

Q: WHO WILL DISPATCH ME OR ARRIVE ME AT A DARK TERMINAL?

A: CALL UPS CENTRAL CONTROL FOR DARK TERMINALS, AFTER HOURS, AND WEEKENDS AT 1800-874-8002 OPT#2 OR #4

Q: WHO DO I CALL FOR HELP WITH LOADS 9AM-5PM?

A: YOUR MAIN ASSIGNED DISPATCHER

Q: WHAT DO I HAVE A DELAY LIKE TRAFFIC OR A WEATHER ISSUE LIKE CLOSED ROADS OR CHAIN REQUIREMENTS?

A: CALL UPS CENTRAL CONTROL 1800-874-8002 OPT#2 .. 24/7

Q: WHAT IF I NEED TERMINAL HELP OR DIRECTIONS?

A: CALL UPS CENTRAL CONTROL 1800-874-8002 OPT#2

 

Q: WHO DO I CALL FOR HELP WITH MY LOGS?

A: CALL YOUR ASSIGNED DISPATCHER OR HGH LOGISTICS 1-800-9HGH-HELP

Q: WHAT DO I DO FOR ANY QUESTIONS I HAVE THAT'S NOT ANSWERED HERE?

A: CALL HGH LOGISTICS @ 1800-9HGH-HELP

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